Personal information means information which on its own or in combination with other information, allows identification of an individual. We will collect personal information about you which you voluntarily provide, for example, in the context of create bookings on the Mindbody™ booking system, our mobile or web-based late availability app (Gappt), or within the Livechat web-app (Purechat), or by corresponding with us, including in-salon and by email. Where you choose to provide personal details to us either in person, at a salon, through the website or the app, we may collect the following personal information from you:
The Chapel may use your personal information for any of the following purposes (or as otherwise notified to you from time to time):
This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate.
We will keep your information for as long as you are a returning, regular guest and therefore necessary for us to fulfil the purposes set out above. We determine you as a returning guest if you make appointments every 18 months or less. Beyond 18 months we will consider you as a non-returning guest and send you an email with instructions of how to delete your data with us. This is because of the restriction of our booking software, where in its current firmware; we cannot delete data without your request.
Our intention is to never share your information with third party companies for marketing purposes, and to never do any such thing without your consent. As we do not have the means to ‘develop from scratch’ our own booking system software, livechat software and late availability booking software, there are third party companies that we work with; such as our appointment booking client - Mindbody, our late availability app provider - Gappt, and our Livechat provider - Purechat. With Gappt and Purechat they clearly state their privacy terms when you begin to use them, and we proudly use these services In order for us to achieve what we believe to be the best customer experience possible for you. As soon as you make an appointment with us and your details are provided into the system, Mindbody allows you to create an account and link it to the system. All of their privacy terms and conditions are available on their website, but you will also have the ability to request to close your account and therefore remove your data (as long as all outstanding payments have been settled). As stated before, The Chapel may need to share your personal information which it collects with these very carefully chosen third parties. These may also include:
In all cases, we entered agreements with such third party companies requiring them to put in place safeguards to protect your personal information. Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time) on a ‘need-to-know’ basis and only to responsible corporate staff who properly need to know these details to carry out our functions. They are not allowed to use your information for their own purposes.
Like nearly all businesses, we use Google Analytics to gain an understanding of what is popular on our website, which blogs and pieces of expert advice you find most useful and to gain a better understanding of how to provide the best experience possible on our website. Google Analytics doesn’t collect personal information at all, it only keeps anonymous data for up to 60 months.
To avoid you waiting in long phone queues, we use the brilliant communication system Mutu UK for handling your phone calls to ensure that your call is forwarded to our other salon teams or our miniature ‘Call Hub’ based in Tunbridge Wells. It is also the client we use for enabling you to leave voicemails that can be accessed and responded to by whichever Guest Relations Team is available first across our salons. Mutu keeps a record of your phone number so that we are able to return your call.
Here are the links to what each company’s outlined terms for GDPR
As of 25th May 2018 you can only receive marketing emails that you have specifically opted in for - which is great news for us all! When you join us (i.e make your first appointment booking using your email address and phone number) at The Chapel, we’ll send you one email asking if you’d like to opt in to our Expert Advice, Salon News and other bits of information within our marketing emails. These will always give you the opportunity for you to unsubscribe from receiving further information from us, and if you are receiving them by mistake, please do let us know as it will have been entirely unintentional to send without your consent.
We rely on the personal information that you give us, so it is important that all of the detail that you give to us are accurate and up to date. If your personal information changes, please notify us by writing to us at the address given at the bottom of this policy, or by calling or asking in person to review your profile information. This could also include deleting your information if you were, for example, knowingly moving away and unlikely to return any time soon.
You can also create an account with Mindbody which links to our booking system, and you’ll be able to update or request to remove your data entirely from there. We have to say ‘request’ as there may be a chance that there’s an unpaid bill, but it should otherwise be a straightforward process for us to honour your wishes to delete your account.
We take the security of our customers’ data very seriously and we use appropriate measures to protect all personal information collected in a secure, controlled environment.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our websites or apps, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information. We cannot guarantee the security of your data transmitted to our websites or apps. When you submit your personal information through our websites or apps, this at your own risk.
The Chapel will post any changes to the Policy on the websites homepages or personally by email so visitors are always aware of any changes to what information we collect, how we use it, and under what circumstances we disclose it. You may be required to read and accept them to continue your use of the website or app. If we decide to use your personal information in a manner different than that first communicated, we will notify users by e-mail to the e-mail addresses on record. You will then be given a choice as to whether or not their personal information can be used in the new manner.
96 High St
You have a right to access the personal information we hold about you in accordance with the Data Protection Act 1998.